Shipping & Return Policy

Hello Lashes processes orders Monday through Friday, excluding major Australia holidays.

Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will begin processing the following Monday.

Standard Shipping: $14, 3-5 Business Days

*Available depending on delivery address

Track Your Order

Hello Lashes is not responsible for lost or stolen packages, so please track your package and try to be as available as possible when your order is supposed to arrive. Once you have received your shipping confirmation, Australia Post will have the most current information regarding your package.


Product Availability

In the unlikely event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock and you will be refunded for that item unless item is on back order.



Your satisfaction is our number one priority. If in the unlikely event there is a defective product or quality concerns beyond your control, please return within 60 days of delivery to receive a refund or exchange. A return label will be provided. After 60 days, the product is nonrefundable.

If you are unhappy with your unopened and unused products and wish to return or exchange them, you can do so for up to 30 days from delivery for a full refund or exchange. All refunds will be credited back to the original payment method. Hello Lashes is not responsible for covering these shipping costs.


Client Services
Hello Lashes
1001, 6A Atkinson St, Liverpool NSW Australia  2170

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